I am an experienced Virtual Assistant and Customer Support Specialist with over 3 years of expertise in delivering efficient, organized, and responsive support to enhance business operations. Skilled in communication management, project coordination, and client relations, I excel at managing customer interactions, troubleshooting inquiries, and ensuring smooth project execution across various platforms. Proficient in CRM tools, Microsoft Office, and remote technologies, I am dedicated to contributing to client satisfaction and fostering positive relationships.
Skills & Expertise
Email and Calendar Management
I am proficient in organizing and prioritizing emails, scheduling appointments, and managing complex calendars across different time zones. I ensure smooth operations and timely communication, helping teams stay on track.
Customer Support (Ticketing, Chat, Phone)
I have extensive experience in providing multi-channel customer support via ticketing systems, chat, and phone. I resolve issues efficiently while maintaining high customer satisfaction through empathetic and solution-focused communication.
Data Entry and Organization
I am skilled in fast, accurate data entry and maintaining well-organized databases. I excel in creating systems that allow information to be accessed easily, improving workflow efficiency.
Time Management and Scheduling
I am an expert in optimizing time, prioritizing tasks, and creating efficient schedules to maximize productivity. I consistently meet deadlines in fast-paced environments by staying focused and organized.
Tools & Technologies
Communication Tools
Below are the tools I use to facilitate seamless communication and collaboration among team members. Whether through messaging, video calls, or collaborative platforms, I keep everyone connected, especially in remote work settings.
- Slack
- Microsoft Teams
- Discord
- Loom
Project Management Tools
I use these tools to plan, track, and manage projects effectively. They help me organize tasks, set deadlines, and monitor progress to ensure projects are completed on time and within scope.
- Trello
- Monday.com
- ClickUp
- Asana
Customer Support Tools
I rely on these tools to manage customer interactions and provide efficient support. They enable me to handle customer queries effectively, improving overall satisfaction and customer loyalty.
- Freshdesk
- Intercom
- Zendesk
- HubSpot
File Storage Solutions
I use cloud-based file storage solutions to store, share, and collaborate on documents from anywhere. These tools allow me to manage and access important files easily and securely.
- Google Drive
- OneDrive
- Dropbox
Time Tracking Tools
I utilize these tools to track time spent on various tasks and projects, which helps me manage resources better and improve overall productivity.
- Time Doctor
- Clockify
Booking and Scheduling Tools
Below are the tools I use to simplify scheduling meetings or appointments. They help me manage my time effectively and ensure appointments are well-organized.
- Calendly
- Picktime
Remote Access Tools
I use these tools to access and control devices remotely, which makes it easier for me to collaborate with others or provide technical support regardless of location.
- TeamViewer
- LogMeIn
Sales and Marketing Tools
These are the tools I use to manage sales processes and marketing campaigns. They help me increase outreach, engage customers, and boost business performance.
- Pipedrive
- Mailchimp
- Lemlist
Review and Listing Platforms
I use these platforms to manage my online presence and gather customer feedback. They allow me to enhance reputation and attract more clients by maintaining a strong, positive image.
- Yelp
- Zillow
- Airbnb
- Booking.com
Professional Experience
Admministrative Virtual Assistant
Wayber Technologies Ltd
Lagos, Nigeria
11/2024 to Present.
- Address customer inquiries and troubleshoot issues to ensure satisfaction.
- Manage support tickets, calls, and emails efficiently, ensuring timely responses.
- Resolve 90% of product or service-related concerns within the agreed timelines.
- Deliver exceptional customer service by actively listening and providing effective solutions.
- Contribute to customer satisfaction by continuously seeking improvements in service delivery.
Customer Service Representative
Laylet Technologies Ltd
Lagos, Nigeria
October 2021 - November 2023.
- Manage customer inquiries via phone, email, and chat, ensuring prompt and effective resolution of issues.
- Collaborate with cross-functional teams to improve customer experience and streamline support processes.
- Maintain up-to-date knowledge of products and services to provide accurate information to customers.
- Contribute to the development of customer service policies and best practices.
Let's Connect
I'm currently open to various opportunities and collaborations. Whether it's a freelance project, a part-time role, or a full-time job offer, I would love to hear from you. My diverse skill set and adaptable nature make me a valuable asset for a wide range of projects and teams.